Thank you for shopping with baycjp.com.
We value your satisfaction and want you to feel confident about every purchase. If for any reason you are not completely satisfied with your order, we’re here to help.
1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn, unwashed, and undamaged
- In their original packaging with all tags attached
- Free from stains, perfume, or signs of wear
Please note: Certain items such as underwear, swimwear, or clearance items are non-returnable for hygiene or final-sale reasons.
2. How to Start a Return
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
We will provide you with return instructions and the return shipping address.
Please do not send your package back without contacting us first, as it may not be processed correctly.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a trackable shipping service to ensure safe delivery of your return.
4. Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that original shipping fees are non-refundable.
5. Exchanges
If you would like to exchange an item for a different size or color, please contact us at [email protected].
We’ll guide you through the exchange process and help ensure you get the perfect fit.
6. Damaged or Incorrect Items
If you received a damaged or wrong item, please email us within 7 days of receiving your order.
We’ll arrange a replacement or full refund as quickly as possible.
